Privacy Policy

VK Hosting (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy applies to all visitors, users and customers of vkhosting.com and all services provided by VK Hosting, including dedicated servers, managed hosting and related infrastructure services.

By accessing our website or purchasing our services, you consent to the collection and use of your information as described in this policy. If you do not agree with these practices, please do not use our services.

We collect several types of information to provide and improve our services:

• Account information: name, email address, billing address, phone number and company details provided during registration.
• Billing information: payment method details processed securely through our payment providers. We do not store full credit card numbers on our servers.
• Technical data: IP address, browser type, operating system, referral URLs and usage data collected automatically when you visit our website.
• Service data: server configuration preferences, IP allocations, support ticket communications and diagnostic information necessary to deliver and maintain your services.
• Communication records: emails, support tickets and chat transcripts between you and our team.

We use the information we collect for the following purposes:

• To provision, maintain and deliver your hosting services and dedicated servers.
• To process payments and manage your billing account through our WHMCS system.
• To provide technical support and respond to your inquiries.
• To send important service notifications, security alerts and policy updates.
• To monitor network security, prevent fraud and enforce our Acceptable Use Policy.
• To improve our services, website performance and customer experience.
• To comply with legal obligations and respond to lawful requests from authorities.

We process your personal data on the following legal bases: the performance of a contract (providing the services you requested), compliance with legal obligations (tax and billing records), our legitimate interests (network security and fraud prevention), and your consent (marketing communications where applicable).

We do not sell, rent or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: trusted third parties who assist us in operating our business, such as payment processors, datacenter facilities and CDN providers — bound by confidentiality obligations.
• Legal compliance: when required by law, court order or government regulation, or to protect our rights, property or safety.
• Business transfers: in the event of a merger, acquisition or asset sale, information may be transferred subject to the protections of this policy.
• Network abuse: information about users who violate our Acceptable Use Policy may be shared with affected parties or authorities to address abuse.

We retain your personal information for as long as your account is active or as necessary to provide our services. After account closure, we retain billing and transaction records for the period required by applicable tax and financial laws (typically 5–7 years). Support records and technical logs are retained for a shorter period determined by operational and security needs.

We implement industry-standard technical and organizational measures to protect your personal information, including SSL/TLS encryption for data in transit, secure datacenter facilities with physical access controls, regular security audits and restricted internal access on a need-to-know basis.

While we strive to protect your information, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously improve our safeguards to protect your data.

Our website uses cookies and similar technologies to operate properly, remember your preferences, analyze traffic and improve performance. We use both essential cookies (required for the website to function) and optional analytics cookies.

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality. Our WHMCS billing system uses session cookies to maintain your login state and cart contents.

Depending on your jurisdiction, you may have the following rights:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your data, subject to legal retention requirements.
• Restriction: request that we limit processing of your data in certain circumstances.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests.
• Withdrawal of consent: withdraw consent for marketing communications at any time.

To exercise these rights, contact us at support@vkhosting.com. We respond to verified requests within 30 days.

Our website may contain links to third-party websites and services (such as cPanel, payment gateways and partner sites) that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

VK Hosting operates datacenters in multiple countries including the United States, Canada, Netherlands and other European locations. Your personal information may be transferred to and processed in countries other than your country of residence. We take appropriate measures to ensure your data receives equivalent protection during international transfers, in compliance with applicable data protection laws.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will promptly delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will notify you of material changes by posting the updated policy on this page and, where appropriate, sending an email notification. The “Last updated” date at the top indicates when the policy was last revised.

If you have questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: support@vkhosting.com
• Website: https://vkhosting.com/contact

We are committed to resolving any privacy concerns promptly and transparently.