Terms of Service

By accessing or using the VK Hosting website (vkhosting.com) and purchasing any of our services, you agree to be bound by these Terms of Service and our Acceptable Use Policy. If you do not agree to these terms, you may not access or use our services.

These terms apply to all current and future customers. You confirm that you are at least 18 years of age and have the legal authority to enter into this agreement on behalf of yourself or your organization.

• “VK Hosting”, “we”, “us” — the hosting service provider operating vkhosting.com.
• “Client”, “you”, “user” — the individual or entity purchasing or using our services.
• “Services” — all hosting products including dedicated servers, managed servers, IP allocations and related infrastructure.
• “WHMCS” — the billing and client management system used to process orders and manage accounts.

VK Hosting provides dedicated server hosting in self-managed and managed configurations. Self-managed servers grant full root access with the client responsible for server administration. Managed servers include full management by our team with a free cPanel license where applicable.

We strive to provide services consistent with the specifications listed at the time of purchase. Server configurations, locations and pricing are subject to change. We reserve the right to modify service offerings with appropriate notice to existing clients.

To use our services, you must register an account through our WHMCS system. You agree to:

• Provide accurate, current and complete account and billing information.
• Maintain the confidentiality and security of your account credentials.
• Accept responsibility for all activities conducted under your account.
• Notify us immediately of any unauthorized use or security breach.
• Ensure your contact information remains current for service notifications.

Services are billed in advance on a recurring monthly, quarterly or annual basis depending on the billing cycle selected at checkout. All payments are processed securely through our WHMCS billing system.

• Invoices are generated and emailed prior to the due date of each billing cycle.
• Services are automatically suspended if invoices remain unpaid beyond the grace period (typically 5 days).
• Suspended services may be reinstated upon payment of outstanding balances plus any applicable reactivation fees.
• Terminated services due to non-payment may result in permanent data loss; we are not liable for data on suspended or terminated accounts.
• All pricing is in USD unless otherwise stated. Taxes are applied where required by law.

You agree to use our services in compliance with our Acceptable Use Policy (AUP) and all applicable laws and regulations. Prohibited activities include but are not limited to spam, illegal content, malware distribution, network abuse and intellectual property infringement.

Violations may result in immediate suspension or termination of services without refund. Detailed prohibited activities are outlined in our AUP.

• For self-managed servers: maintain OS updates, security patches, firewall configuration and regular backups.
• Ensure all software and content hosted on your server is properly licensed.
• Monitor your server resource usage and ensure it does not negatively impact other clients.
• Refrain from attempting to access, probe or scan infrastructure that does not belong to you.
• Comply with all laws including data protection, export control and sanctions regulations.

We maintain a 99.99% uptime commitment as detailed in our Service Level Agreement (SLA). Network uptime is monitored continuously. Service credits are available for qualifying downtime as specified in the SLA.

Scheduled maintenance is performed during low-traffic windows with advance notice whenever possible. Emergency maintenance may be required to address critical security or infrastructure issues.

VK Hosting allocates IPv4 and IPv6 addresses based on documented technical need and ARIN/RIPE justification requirements. IP addresses remain the property of VK Hosting and are assigned to clients for the duration of their service.

Clients may request up to 253 usable IPv4 addresses on qualifying dedicated server plans, subject to justification and availability. IP allocations may be reclaimed if used in violation of our AUP or if justification cannot be maintained.

Clients are solely responsible for maintaining their own backups. While we may offer backup services as an add-on, VK Hosting is not responsible for data loss under any circumstances. We strongly recommend implementing a multi-layered backup strategy.

We are not liable for loss of data, revenue or business resulting from service interruptions, hardware failures, force majeure events or client misconfiguration.

All dedicated server orders are final once provisioning has begun. We do not offer a standard money-back guarantee; however, exceptional circumstances are reviewed on a case-by-case basis as detailed in our Refund Policy. Cancellation requests must be submitted through the WHMCS client area before the next billing date to avoid additional charges.

Services are provided on an “as is” and “as available” basis. Except as expressly stated in our SLA, we make no warranties, express or implied, regarding the reliability, availability, accuracy or completeness of our services.

We do not warrant that services will be uninterrupted, error-free or free of harmful components, or that any defects will be corrected. Any advice or information provided by our support team does not constitute a warranty.

To the maximum extent permitted by law, VK Hosting shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, business or goodwill, arising from your use of or inability to use our services.

Our total aggregate liability for any claim arising from these terms or our services shall not exceed the amount you paid for the service in the three (3) months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless VK Hosting, its officers, directors, employees and affiliates from any claims, damages, losses or expenses (including reasonable legal fees) arising from your use of our services, your violation of these terms, or your infringement of any third-party rights.

We reserve the right to suspend or terminate services immediately if:

• You violate these Terms, our AUP or any applicable law.
• Your account poses a security risk to our network or other clients.
• Payment is not received within the stated grace period.
• We receive credible reports of abusive or illegal activity on your server.

You may cancel your services at any time through the WHMCS client area. Upon termination, you are responsible for retrieving your data before the service end date, after which data may be permanently deleted.

We may modify these Terms of Service at any time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the revised terms.

These terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these terms or our services shall first be attempted to be resolved through good-faith negotiation. If resolution cannot be reached, disputes shall be submitted to binding arbitration or the appropriate courts.

For questions regarding these Terms of Service, please contact us:

• Email: support@vkhosting.com
• Website: https://vkhosting.com/contact