Refund Policy

VK Hosting provides high-performance dedicated server and hosting services on a pre-paid subscription basis. This policy explains how cancellations work, what charges are refundable, what is non-refundable, and how to manage your billing account through our WHMCS client area.

All services are billed in advance on a recurring cycle (monthly, quarterly or annually). By purchasing a service, you agree to the terms outlined in this policy.

VK Hosting does not offer a standard money-back guarantee on dedicated server orders. Due to the nature of dedicated infrastructure — where physical hardware is provisioned, IP addresses are allocated and resources are reserved exclusively for each client — all server orders are final once provisioning has begun.

We encourage prospective clients to review our server specifications, contact our sales team with any questions, and confirm the right configuration before placing an order. Our team is always available to help you choose the best server for your workload.

The following charges are non-refundable once rendered:

• Dedicated server setup and provisioning: once a server has been deployed and access credentials issued, the charge is non-refundable.
• Add-on services: one-time setup fees, custom configurations and license purchases (including cPanel) are non-refundable.
• Domain registrations: domain name registrations and transfers are non-refundable as they are processed through third-party registries.
• IP address allocations: fees for additional IPv4 or IPv6 address allocations are non-refundable once assigned.
• Services terminated for AUP violations: accounts suspended or terminated for violating our Acceptable Use Policy are not eligible for any refund.
• Partial billing periods: no partial refunds are issued for unused time within a billing cycle after cancellation.

To cancel an active service and prevent future billing, you must submit a cancellation request through the WHMCS client area before your next billing date:

• Log in to your client area at https://vkhosting.com/ca/clientarea.php.
• Navigate to your services list and select the service you wish to cancel.
• Click “Request Cancellation” and choose whether to cancel immediately or at the end of the billing cycle.
• Confirm the cancellation request.

We recommend cancelling at least 3 days before your renewal date to ensure the request is processed in time and to avoid being charged for the next billing cycle. Cancellations submitted after the billing date will be effective at the end of the current billing cycle.

While we do not offer a standard money-back guarantee, we understand that exceptional circumstances can arise. If you experience a significant service issue or believe you have been charged in error, please contact our billing team with full details.

We review such cases individually and may, at our sole discretion, offer partial refunds, service credits or other accommodations as a goodwill gesture. Each request is evaluated based on the specific circumstances, service history and the nature of the issue reported.

Service credits issued under our Service Level Agreement (SLA) for qualifying downtime are not cash refunds. They are applied as account credit toward future invoices and have no cash value. Receiving a service credit does not constitute a refund of past payments.

For details on how service credits are calculated and claimed, please refer to our SLA document.

We strongly encourage clients to contact us directly to resolve any billing concerns before initiating a chargeback or payment dispute. If you believe you have been charged in error, please open a billing support ticket first — we are committed to resolving issues promptly.

Chargebacks initiated without first attempting to resolve the issue with our team may result in immediate account suspension and a dispute fee. Accounts with unresolved chargebacks will be terminated, associated services permanently removed, and may be reported to fraud-prevention databases.

All charges and any approved refunds are processed in USD at the original transaction amount. For payments made in other currencies, the refunded amount may differ slightly from the original charge due to exchange rate fluctuations and currency conversion fees applied by your bank or payment processor. Taxes collected at the time of purchase are refunded where required by law.

We may update this Refund Policy from time to time. Changes do not affect the terms applicable to orders placed before the policy update date. The “Last updated” date at the top indicates when the policy was last revised.

For billing questions or cancellation assistance, please contact us:

• Email: info@vkhosting.com
• Client Area: https://vkhosting.com/ca/clientarea.php
• Contact Page: https://vkhosting.com/contact

Our billing team is available to assist you and ensure your account is managed smoothly.